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[Matt]

Before anyone else bites my head off, I received a (not very) apologetic email about 20 mins ago telling me that the ad-removal subscription should be activated today, so hopefully that'll be the end of it. However, as I've got enough common-sense to install an ad-blocker on my gateway, I'm not affected by these things, so I'm relying on feedback to confirm that they've done what's been promised. Now I just need to figure out why I've been charged twice (once about a month ago and, as I've just noticed, again today) .. b@$t@rds.

Ho-hum. If it aint one thing, it's something else.

M.